Support for ISPmanager 5 Lite is divided into three stages:

  • GA (General availability) — main support stage;

  • LTS (Long-term support) — limited support stage;

  • EOL (End-of-life) — the last stage of support.

The duration of each stage is determined by the stages of the software life cycle for ISPmanager 5 Lite.

Software life cycle

Stage

Software updates

Documentation

Start

GA

  • New features development

  • Fixing errors and vulnerabilities

Provided and updated in full scope

Q4 2013

LTS

  • Improvements related to changes in legislation

  • Fixing critical errors and vulnerabilities, except those related to unsupported versions of operating systems (OS). Read more about supported OS inServer requirements.

  • New features are not developed

Provided and updated in full scope

04/14/2021

EOL

Not provided

Provided in full scope, no updates are released

01/01/2022


Note

Licenses purchased prior to 10.00 UTC April 8, 2021, will be supported for the LTS stage until the end of the license period. If the license was purchased after, support will be provided for it until and including December 31, 2021.

Technical and advisory support

Technical and advisory support for ISPmanager 5 Lite is provided according to the Support rules.

Technical support is only available for:

  • the latest two stable versions of the product;

  • intermediate beta versions of the product released no earlier than the previous to current stable version.

For information about the current stable version, see the changelog of ISPmanager.

Note

We recommend that you use a stable version of ISPmanager.

Advisory support is provided for all versions of ISPmanager 5 Lite until the EOL stage.

Note

ISPmanager is not responsible for any possible threats to your network security caused by using an outdated version of ISPmanager software.